Frequently Asked Questions
Everything you need to know about shopping with SOLE SERIOUSS.
Are all your products authentic?
Yes, authenticity is our top priority. Every item sold on SOLE SERIOUSS undergoes a rigorous multi-point verification process by our expert team to ensure it is 100% genuine before it reaches your door.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. Express options are available at checkout. Please note that high-demand releases may require additional processing time for verification.
What is your return policy?
We offer a 14-day return window for items in their original, unworn condition with all security tags attached. Please note that certain limited-edition releases may be final sale due to their exclusive nature.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options such as Klarna and Affirm for a more convenient shopping experience.
Can I cancel or modify my order?
To ensure fast delivery, we begin processing orders immediately. You may cancel your order within 30 minutes of placement. After this window, we are unable to make changes, but you can initiate a return once the item arrives.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please be aware that customs duties and taxes are the responsibility of the customer.